Exactly as BigDave says. You can cancel at any time and there is no cost. If you have paid a deposit the dealer must refund it. We do not enter into a legally binding contract with a dealer at any time. The only legally binding contract is with Motability Operations, and that only commences when you enter your PIN when you accept the vehicle.
Is this correct? I paid my AP in full when I ordered, albeit with a sizable discount, and am quite happy with my choice. But the AP fell by a significant amount in Q1 so if cancelling and reordering is an option, I’m going to take it.
I always refused to pay AP in advance, only upon collection, so cannot comment on this specific case, but I did cancel my order twice on Motability: once with Citroën which never arrived and once with Skoda. No issues nor fees in both cases.
Sent from a mobile device.
Apologies for briefness and spelling mistakes.
Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 PHEV July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)