Personally I have no interest in how much Mobility Operation earn or their staff perks, I am only interested in the bottom line how much to lease a vehicle, at least we still have a scheme to enable disabled people to obtain a reasonable price leased vehicle. On the plus side the scheme provides hassle free insurance, no credit check or lease/credit agreement with hidden small print.
I completely understand the sentiment, but the two issues are inextricably linked. As @Elliot correctly points out, the amount of pay and benefits that Motability reward their staff has a direct bearing on the APs that we pay. If their pay and benefits were in line with other call centres, APs would be lower – and possibly by a decent amount!
Exactly this ⬆️ if Motability wasn’t a monopoly and had to compete with other companies for our business, do you think staff would be as highly rewarded? No they wouldn’t and the knock on effect would be cheaper AP’s.
Enyaq EV