Personally I have no interest in how much Mobility Operation earn or their staff perks, I am only interested in the bottom line how much to lease a vehicle, at least we still have a scheme to enable disabled people to obtain a reasonable price leased vehicle. On the plus side the scheme provides hassle free insurance, no credit check or lease/credit agreement with hidden small print.
I completely understand the sentiment, but the two issues are inextricably linked. As @Elliot correctly points out, the amount of pay and benefits that Motability reward their staff has a direct bearing on the APs that we pay. If their pay and benefits were in line with other call centres, APs would be lower – and possibly by a decent amount!