I got this email the other day. I’ve had four tyres now on a 25,000 mile car three months away from end of lease. However, I’ve only had four because KwikFit near me are a bunch of drips.
I took the car to them because I kept getting the tyre pressure warning come on, and when I looked I had a screw in the tyre. I told them which tyre it was and left them to it. An hour later they called me to say it was done and I returned to my amazement to find the tyre in question well and truly still on the vehicle. When I queried this with them, there was some consternation and they returned a short while later and apologised and said “yeah but the other tyre needed replacing” I know this isn’t true because I keep an eye on my tyres. So they clearly lied to motability to get retrospective authority to replace the tyre they took off in error due to their incompetence. I also later noticed they had replaced the valves but not put dust caps on either of them.
I also think they say the tyres aren’t repairable because they get more for supplying a new tyre. I’ve had many a screw in the tyre in a similar place in my own vehicle that I have had successfully repaired.