It seems they’re very strict about cancellations because it’s supposedly hurting the pockets of the fat cats with the massive salaries. Motability have told me they need to find a fault with the vehicle in order to action a replacement. Although they’ve told me that it must be “Like for Like” Ie, another Clio from Vertu Exeter, which I don’t want because I don’t trust them or Renault anymore. Vertu Renault Exeter are refusing to acknowledge a fault despite contradicting themselves between what they’re telling me and Motability Operations.
If this was a cash or personal finance case it would be open and shut already. But no, they don’t seem to care about disabled customers.