@especially Do you have a motability online account set up? If so what does it say about restrictions. if anything? If you do not have a motability online account, you can set one up here https://activate.motabilityoperations.co.uk/create/pre-check?utm_source=sign-in&utm_medium=link&utm_campaign=self-registration This would be helpful for you.
yes I have an online account. My application is approved. The dealer didn’t even put any details of car/me in before he got the restriction screen. Possibly the dealer is restricted?
I had this happen once a few years ago where the dealer was placed upon restriction and couldn’t order any cars. Turned out the Motability sales people at the dealership hadn’t completed enough Motability training and couldn’t order any cars until Motability were satisfied they were competent.
Could be the case for you too or similar?