If it is no fault of your own with picture backup should you still have to pay excess of £100 also if it is minor back bumper size paint of a 10 pence piece can I cancel the claim and get mobile chips away or another mobile paint repair or even a friend said he could just touch it up.As it was no fault of my own it means it was an expensive service with it being caused by dealer.Why do things get so stressful as I see someone at DLG went in for repair and came back with more damage to wheels scuffed and other scratch’s which does not give me confidence. As said a good mobile detail repair could be better but motability said it would not be allowed so what about stone chips if you have them I always with my own cars used to touch them up and my cars were still pristine. This is the problem when your realise they are not our cars even though I treat them like mine.
I used a smart repair company for paintwork damage to a door mirror that I caught on a commercial sized waste bin when I was squeezing down a very narrow lane. We hadn’t had the car long and I couldn’t live with it for 3 years, but had it been in the last year of the lease I would have just left it. I didn’t even mention it to Motability as I was paying. Motability seem to allow all sorts of damage to class as ‘fair wear and tear’. In your case, I would be kicking off with the dealership and asking them to fix it. I certainly wouldn’t be happy paying an insurance excess. Hasn’t that increased now? I thought it was something like £200 or £250?