@BigDave I would argue that Motability Operations did not give notice of a variation to the contract. I only found out about it through this forum and it was mentioned deep within the Motability website. We received no written notice of the variation. I can’t help but wonder that had the complainants articulated these specific facts clearly the ruling may have been different. Certainly when I challenged it on this basis with our last car Motability backed down on their refusal. I’m not personally bothered now, as I would no longer seek an extension, but if I did want one I’d still challenge it.
Have they completely removed it for everyone now, including those with under 20,000 miles and those with substantial modifications (which were the exemptions they allowed – although neither applied to us at the time we argued the point)?