Motability never have serviced my cars at the end of the lease. It’s just to save money.
I didn’t book the service due to it being the end of lease, it was due it’s service (message on dashboard).
Is that because you’ve already had the lease done earlier? I.e. you didn’t collect your new vehicle exactly 3yrs later, such as you were awaiting delivery for your new vehicle.
I’m on my 5th Motability car and always have had the year 3 service