When I booked my car into Bristol Street Motors (Vertu), I was told there is no collection charge if the distance is less than ten miles.
Then about 6.15pm, I got a call from the garage the day before the service, and they demanded I pay £48. I told them what I was told, and they simply said, ‘It’s always been our policy for motorbility or private cars to charge £48.’
He wasn’t willing to run his recorded calls to verify if I was lying, and said that it’s always been like that.
You can imagine what I felt like, and I even asked if Motability paid this, but there was no budging on his part, and he demanded £48.
Tommorow I will call Motability to ask about this charge, as I simply think they left the call till after 6pm, as that is the time Motability closes.