Under the Equality Act 2010 motability car dealers are obliged to offer home assessments test drives and order by phone and delivery if you are disabled and cannot visit dealership. As Some may know I had to go to the Ombudsman and he was very angry at my treatment by Motability and there dept that has Equality said it is a breach of the act under reasonable Adjustment. Anyway Motability abided and gave me permission to order and have delivery and my pin was done at my home on laptop and dealer was over a 100 miles from me and everything went well. Remember Motability has a Exceptional Circumstances like they did under covid. The WAV for disabled has home visits and delivery orders from your home so why not disabled who are unable to visit dealers not have this as it sounds like a two tier service and Motability said that it was due to more tech on WAV which is not true as many for one cannot afford a drive from wheelchair car and some of our cars need a lot of tech in the same.
I can remember you going to the Ombudsman, but couldn’t remeber the outcome.
I won?