Unfortunately, their T&C say this If a windscreen chip we work on becomes a crack during our attempted repair, you will need a replacement windscreen. In that case you will have to pay any additional excess due for a replacement. Sorry for the bad news
If thats the case, it a right cop out!
Maybe so, but I bet it also says. That the glass may crack during repair, and you acknowledge this risk.
EX30 SMER Ultra