So I was given the following information from octopus as had a few hiccups with the charger and apps not seeing the car lately and being charged full rates as intelligent pricing didn’t see the car just in case anyone else has been having similar.
(Also noticed I now have to have location data enabled in car security settings in order for the Skoda app to see the battery status which it never used to have any issues previously).
We are having some comms issues with “Enode” which is the firmware we use in order to communicate with your devices. This is being actively worked on with them so all customers that drive Audi, Cupra, Nissan, Porsche, Seat, Skoda, VW’s should stop getting these errors soon.
The window in which this will take is not known currently and we are working hard with this third party to come to a solution.
It may be worth deleting your devices off the app and then re-applying them and using the charger instead of the vehicle as the integrated device as OHME have their own database and don’t use Enode.
You can see how to apply with an OHME charger using this guide – https://octopus.energy/blog/intelligent-go-faqs/faq-ohme-signup/
You’ll first need to remove the current device in the devices section of the app in order to do so, but I do feel this will improve your experience with the tariff whilst we work on a solution with Enode.
These actions won’t take you off the tariff at any point, just update the current set up.
Let me know if you needed anything else at all and I’ll be in touch!