Found this, the complaint can be escalated to the CEO. I would do that and highlight that you are being told to do something potentially VERY dangerous. Also imagine they had just advised the driver to use a hot water bottle, now the cap comes off and sprays red hot water up your back and over the seat, now you’re in pain sitting in hot water whilst driving. IMHO this is a really inappropriate suggestion, yes you could use warm tap water which would not be as dangerous but then it would not stay as hot as long. I think the CEO needs to be asked that question if nothing else.
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