British gas have fobbed me off For nearly 9 months telling me they are trying to get my smart meters to communicate- my car charge is about £18 for a 90% battery charge no idea how to get that rate down cos the tariff is 24pkw no matter the time. I can’t get on the drivers tariff cos my meters won’t communicate – lost the will to live tbh
Best thing I did was leaving British gas and when We did have the new meters put in by them.
The electric was a key prepayment one and was in the house when we moved in, but due to my health it became increasingly harder sometimes to get out to add credit, as the local shop stopped doing top-ups with BG and My partner doesn’t drive.
So we asked for a credit one. I never ever got the credit back that was on that old meter.
Six Months and many phone calls and even letters. Yes we will refund it.. then nothing. If you could understand them as calls are sent to India. So yeah I switched.
So different to Eon who are great and always helpful, when I call to have my DD reduced back to what it was which was when it gets put up every time that a new cap is introduced.
Eon replaced my meters in around 2 weeks after I ask them to, so I could move onto the EV tariff.
EX30 SMER Ultra