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I have a friend in a similar situation. She is in Fife. Has smart meters but they are not communicating however, her charger is installed and working. Just not smart.
Skoda Enyaq Race Blue
Installation & charging with a dumb meter isn’t going to be an issue.
But depending on energy supplier & tariff,
charging your EV at a discounted rate if available, might be reliant on a working smart meter.
Tom…
Some of the old SMETS1 smart meters work with only certain suppliers but not all. I moved to EON from intelligent octopus. However, EON could not get the half hourly meter readings automatically. So worth checking the meter at https://smartmetercheck.citizensadvice.org.uk/
Meter number would be on the bill.
I Had my EV charger installed and then a week later, new smart meters were put in. As the ones BG put in when I was with them, never ever sent a reading.
New ones work perfectly and a soon as I Got the car I moved onto the eon next drive tariff, who I’m now currently with. So Until you get smart meters capable of sending readings every 30mins you’ll have to remain on the normal tariff your currently on.
They also said my display would not work but I changed the prices to a dual tariff on it and it works perfectly with cheaper rates between 12am and 7am.
EX30 SMER Ultra
Had a similar issue with British Gas.
Our smart meter wasn’t programmed to handle on/off peak tariffs. So we were being ‘charged’ the same day-rate through the night when charging our EV.
Flagged it up after a few months. British Gas refunded what we’d paid according to THEIR numbers showing at their end, in credit.
Our Smart Meter took about 7-10 days to ‘update’ from there. Now displays the correct tariff 12am-5am.
I’d recommend people have a quick one off check to make sure they’re on the correct tariff, according to their smart meter during ‘off-peak’ hours. Though these devices seems tricky to navigate for many..
British gas have fobbed me off For nearly 9 months telling me they are trying to get my smart meters to communicate- my car charge is about £18 for a 90% battery charge
no idea how to get that rate down cos the tariff is 24pkw no matter the time. I can’t get on the drivers tariff cos my meters won’t communicate – lost the will to live tbh
I was with British Gas prior to getting an EV. I was aware the meter wasn’t communicating with them so tried to get it changed. BG was less than helpful and said they were aware of the problem but had no idea when the meter could be swapped. They did invite me to lodge a formal complaint even though they admitted it would make no difference. Long story short, I switched to Octopus and the meter was changed within 2 weeks. Happy days.
Was looking at that tariff as you get longer to charge off peak compared to an I right in this?
Yes, Eon next drive V5 is 6.7p a kwh for the whole household energy used between 12am and 7am every night.
The car also doesn’t have to be charging either, like on some.
The increase in the peak rate was minimal, compared to the flex rate I was on. Plus I do feel its so easy to use with the ohme charger and the EX30. Octopus and other tariffs might be better if you need more than what you can put in during the 7 hours overnight, which is around 49 kwh.
EX30 SMER Ultra
British gas have fobbed me off For nearly 9 months telling me they are trying to get my smart meters to communicate- my car charge is about £18 for a 90% battery charge no idea how to get that rate down cos the tariff is 24pkw no matter the time. I can’t get on the drivers tariff cos my meters won’t communicate – lost the will to live tbh
Best thing I did was leaving British gas and when We did have the new meters put in by them.
The electric was a key prepayment one and was in the house when we moved in, but due to my health it became increasingly harder sometimes to get out to add credit, as the local shop stopped doing top-ups with BG and My partner doesn’t drive.
So we asked for a credit one. I never ever got the credit back that was on that old meter.
Six Months and many phone calls and even letters. Yes we will refund it.. then nothing. If you could understand them as calls are sent to India. So yeah I switched.
So different to Eon who are great and always helpful, when I call to have my DD reduced back to what it was which was when it gets put up every time that a new cap is introduced.
Eon replaced my meters in around 2 weeks after I ask them to, so I could move onto the EV tariff.
EX30 SMER Ultra
I was with British Gas prior to getting an EV. I was aware the meter wasn’t communicating with them so tried to get it changed. BG was less than helpful and said they were aware of the problem but had no idea when the meter could be swapped. They did invite me to lodge a formal complaint even though they admitted it would make no difference. Long story short, I switched to Octopus and the meter was changed within 2 weeks. Happy days.
What’s clear is BG are Imo the worst energy company and not what they used to be, It’s only when you switch you find that out though.
EX30 SMER Ultra
Re; calls to India. Yes – not that the geographic location is an issue or the folks answering the phones, it’s they have no say. No seniority or ability to fix anything, just there to respond.
awful company.
Re; calls to India. Yes – not that the geographic location is an issue or the folks answering the phones, it’s they have no say. No seniority or ability to fix anything, just there to respond. awful company.
Indeed and it’s the one big reason, I’d never use them again.
EX30 SMER Ultra
The saga continues
So no meter readings for electricity usage on app or on Scottish gas ( British gas) website no readings on my account and says not receiving readings….I can’t increase direct debit payment nor can British gas bill was due on 16th January they can’t generate one….after 3 online chats and a call they said meter faulty someone will be too repair it…. email yesterday can I take pic of meter and contact then via chat…. this chat completely contradicted everything others agents said……person said nothing wrong with meter and just data base for duel electricity tariff hadn’t been updated but once it was everything would work properly i changed taffif over a month ago 14th January… sent him pic as requested and said I would get everything sorted in next 7 days…..I smell complete bullshit ….. they’re call center people have no clue.. and tbh norther do I now
My smart meter in the SE works (currently). My mother in the NE, her smart meter wouldn’t communicate. There’s a N/S divide. Meters in S communicate via cellular network those in north rely on radio signal (really surprising that we in the south get a better service than those on the north 🤐) . After much badgering her supplier fitter a signal booster. Her meter now communicates with supplier. Just a thought if you’re up north?
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