The one thing you can not buy with money is peace of mind that Motability affords you of course.
A year ago, I would have agreed with you. But after experiencing multiple issues with my brand-new Motability vehicle just two weeks after delivery in April 2024, I would strongly challenge this statement.
The staff are exceptionally kind and polite, as they always have been (at least to me) throughout the years, but they are not proactive in the slightest. I was left to handle everything myself—coordinating with the garage and the dealership. I even had to escalate a complaint directly to the manufacturer in the UK. It took two months for my vehicle to be taken into the garage (again), where it has now remained for the past two weeks. Surprise: 12V battery had to be replaced, new breaks have been ordered, sensors may need to be replaced. You don’t say!
Every step has been documented and shared with Motability for transparency. However, aside from expressing sympathy for my situation, they have taken no action whatsoever.
I am now considering early termination of my lease to purchase a vehicle that I will genuinely enjoy—one where, if any issues arise, I can deal with them myself without relying on others to step in and assist.
Sent from a mobile device.
Apologies for briefness and spelling mistakes.
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