Hi all: for the last 2 or 3 weeks I’ve been having a problem with my OHME app not being able to communicate with my charger. In the app the charger appears to be online, I set a schedule and then plug the car in. The app prompts me to approve which I do, it then goes in to a loop of calculating, approval required, calculating, approval required. After 3 or 4 cycles I get a charger offline message. However I can set a schedule from the charger itself which works. Has anyone else had this or have any suggestions of things to try while I wait for OHME to reply to my ticket? I’ve done a charger power cycle leaving it off for 15 minutes which made no difference. Charger firmware appears to be up to date. If it were a one off I might accept the support pages suggestion that it could be poor 4g service in my area but this has been happening every time I charge for the last 3 weeks or so and none of my other devices have had 4g coverage problems.
Try powercycling the charger for 15min (turn mcb off and back on after 15min). The charger should reboot and install any updates, if there are any.