Toyota …. adding to what I wrote above. Imagine if I hadn’t phoned to check what was going on. I’d have turned up to then be told “oh sorry, Motability salesperson isn’t here”. Not even a phone call in the morning to tell me it might be a waisted visit. Nothing. Absolutely the worse customer service I’ve ever experienced. To not inform a Motability customer their appointment / test drive has been effectively cancelled is appalling. Zero consideration of what it might entail for a disabled customer to get there. Certainly zero disability awareness. Why do Toyota bother if they are going to treat disabled customers with such contempt. Zero training.