@Markah2007 I have had the same problem. Don’t get excited – it is solved but I don’t know how!!
Our first three charges were fine, the next five, after the new year, were at about 3.8kw and did not get us to 80%. All that happened is that we charged the car in public chargers over the new year. Really not sure if I changed somethingon the app accidentally or if the public chargers did it or if the new year did it?!
I contacted Ohme who wanted photos etc and told me the setup is fine – the ticket is still open.
Fortunately our installer had left his contact details because we had not expected the car for another 6 months and he kindly said he would come back and re-cap for us – so we contacted him. He changed something in our settings remotely and it has worked for the past four charges (we are very new to this). It has charged to 99% each time – I’m scared to change anything now!
I suppose I’m suggesting you speak to your installer – the contractor, not Ohme.
