I already complained with negative 1 star reviews via trust pilot, play store and social media, they then got someone to email me from technical department apologizing andxsaid he would sort it, 3 weeks later now and haven’t had a reply again since and ive sent messages via the ticket over and over snd and they dont look at it or reply. If the CT clamp is working should the ct reading be above 16A if its charging at 3kw 16A ?
I would leave another 1 star review stating you received email since last review but still nothing being done 3 weeks later.
I think, I would email Motability CEO again, stating nothing has been done, and the car is becoming unbareable to live with due to a fault on the charger and if it isn’t sorted, you will be looking at returning the car. That might just wake the up a bit hearing your planning on handing the car back!
Yes you are right it should show a reading of around 16A.