Hi all, we just placed our order for the XC40 today. I asked the dealer for the Volvo ID so I could track the cars build though the process but he said it’s just for retail customers and they can’t provide as Volvo’s customer is Motability. How have others tracked their order and ensured extras on the car have indeed been ordered? The salesman told me he would send across the order sheet in a couple of days. I want to make sure extras are on the order sheet. I’m slightly paranoid wanting to ensure the order has indeed been placed, given the attractive AP, as I have heard stories of dealers not putting though orders of ICE cars until they have met their quota of EVs. Any help appreciated. Thanks
You are right to be suspicious. What the dealer is saying is BS. I have never known a dealership refusing to give an order tracker number for any other reason than they don’t have any available build allocation slots, and therefore intend to ‘sit’ on your order until they have a slot open up, which could be a month or two away. Showing you an order document does not mean that the car has actually been ordered, nor does it showing on the Motability system confirm that it’s been ordered. A tracker number however usually does, as it’s only generated when the order is placed with the manufacturer. This is why it’s always wise to ask a dealership if they have any immediately available build allocation slots before placing an order with them and, if they say yes, tell them that you’d like an order tracking number within a day or two. Hopefully the salesperson is just a bit of an idiot, but I’d be suspicious that they haven’t ordered it if they spun me a yarn like that.