I think what’s happening is that according to the FB page that there is quite a few being terminated. Two definitely on FB although I ain’t looked in quite a while so could be more. I think @declan has spoken with them and is considering a termination. Then the amount of people terminating EVs as it turns out they are just not practical enough for them especially if no home charging. So I believe that this has led to a strict policy on the £250. As in days gone by they would be reasonable and waive or lower the fee. I think they are taking a hit and don’t like it. They even have there own EV department that deals with EVs and the first question you get asked is it range related. I will continue, and I will get a refund, because I’m like a dog with a bone when I think someone has tried to stitch me up.
There is clear difference between some claiming poor range and a car that is a lemon and had numerous faults, which in this case, I think Motability should do more for their customer than they do. After all, its their car and they should be doing more to protect their assests. They have the same rights as us if not more.
Keep at it mate 🙂