Sent the email off yesterday and just had a call back today to tell me no refund as I’m giving the car back through lose of confidence which requires the £250 fee. I explained that it’s leaving me in financial hardship which it is this close to Christmas. Tough, and unless Peugeot tells them it can’t be repaired then I’m paying. I explained that it’s your car (motability) which was bought of Hurst and it’s up to you too to sort it out as I’m paying for a car that is rubbish and full of faults which they could not repair in three weeks. I asked for it to be escalated and they said they will send me out a letter and the bottom of it will explain how to contact the financial ombudsman and that’s all they and I can do. I really wish I’d enough money to tell them to stick their car up their jaxey. This has really peed me off tbh.
That response has shocked me to be honest. You have had problems since first taking delivery of the car and had it looked at by Peugeot numerous times who have been unable to fix it to satisfactory level.
If it were your own car, consumer laws would have protected you and you would have been able to reject the car in the first six months with a full refund and further down the line of ownership.