Hi, today is Enyaq collection day (yippee) and whilst we are excited its somewhat tarnished by a phone call from the dealership yesterday evening.
As mentioned previously, we ordered the car during Qtr3 when there was the additional 500 contribution for orders before the end of September. At Qtr4 the AP then dropped and the 500 contribution was removed (leaving the overall AP the same).
When speaking to the dealership shortly into Qtr4, we were informed (without prompting them) that they had adjusted the AP for the lower rate but managed to keep the extra 500 contribution therefore reducing our AP payable on collection.
We heard nothing more until the vehicle was eventually registered earlier this week, and then late yesterday the dealership phoned and said they had difficulty creating the invoice as the extra 500 contribution cannot be applied.
Whilst I dont doubt the efforts they have gone to in order to try and resolve the issue (between Motabilty and Skoda) both parties state there is no scope to apply the extra contribution. I cant help but feel the dealership have let us down and should have confirmed this long before now?
Whilst with hindsight I accept this additional contribution was probably unlikely and a mistake, I feel the dealership is somewhat responsible and should at least make a contribution to fixing.
As the vehicle is registered to us, I dont feel we can walk away at this stage but would appreciate any feedback from others around this unusual situation..
I due to collect the vehicle at midday so any suggestions appreciated – I’ll let you know how we get on!
