Partly yes, my preferable choice of car had an AP of £2,699 (It’s since gone up). There are several other cars I’m happy with, all of which are out of the allowance I can use the grant for (Starting at £1,499, my award will only allow me to go up to roughly £1120)
A huge part of my problem now however, is how my whole application etc has been handled. 9/10 of my responses have been generic emails/letters about how they want people to go EV – completley ignoring points I put across about the suitability of the cars they have offered. I’d been and looked at all the cars put forward to me, when I’d contacted initially to say they aren’t suitable, I was told to go back and take pictures of myself and my family in the cars to prove to them there isn’t enough room etc. I felt an absoloute tool going back to do so, but we did. I’d composed another email, with the pictures and reitterated the other issues I found, to get a response on how they don’t take fuel into consideration (shock horror). This was the start of whats been a lengthy complaints process. I’ve not once had a call back that’s been promised, or recieved any of the letters they allegedly sent out.
Not only that, there was one advisor who spoke to me like I was filth, I won’t go much into it, but she quite literally belittled me and ridiculed my situation. The response I’ve had from the complaints team completley ignored this fact (I’ve had 2 final emails, one was about how I’d put the complaint in about fuel type, I hadn’t, the second was literally a ‘take it or leave it’ response, telling me I can take this no further)