I was wondering if anyone here has any experience with the MB Grants complaints. and taking it any further (If thats possible?) I’ve essentially received what they’re saying is a final, ‘final’ decision, so I’m pretty un willing to deal with them again if I’m honest with how they’ve been through the entire process. (A huge majority of advisors I’ve spoken to have been incredibly rude, demeaning etc) It’s been months of headaches, gathering evidence for them to either ignore it all together, or respond with an ignorant message about EV cars (Despite me not mentioning EV in any of the issues I found) – infact, quite literally every single response i’ve had has been about the government switching etc etc. I’ll be happy to go into it further, however long story short they’re telling me the grant is enough for something suitable for my needs – despite me sending evidence the cars they have suggested aren’t, and the cars I’ve found suitable being way out of the grant award & my allowance. I’ve spoken to so many dealerships who have said they’ve had customers come in complaining lately about the grants team, and the huge stick up their back end they have at the moment regarding EV cars. I’m at my wits end with it all now, and could really do with some help/support if possible.
Have you fully exhausted the Motability Foundation’s Complaints process?
https://www.motabilityfoundation.org.uk/contact-us/motability-foundation-complaint-process/
If so, as grants are controlled by the Motability Foundation which is a Registered Charity, any external complaint, such as that the charity is not doing what it claims to do, is to the Charity Commission (unlike Motability Operations who are regulated by the FCA and thus complaints about Motability Operations are dealt with by the Financial Ombudsman Service).
For Charity complaints, see the following Gov.UK page:
https://www.gov.uk/complain-about-charity
However there is a process that must be gone through, which does involve a formal complaint to the charity itself:
https://forms.charitycommission.gov.uk/raising-concerns/
Be warned though, from personal experience as a Trustee of a charity, complaints about charities made to the Charity Commission can take (very) many months, often years to resolve.
You could try a last ditch personal plea to the CEO of the Motability Foundation, Nigel Fletcher:
nigel.fletcher@motabilityfoundation.org.uk
Another way around, maybe to approach any other charities you have an affinity with to see if they can help you. You may find they may be more flexible than the Motability Foundation with funding etc.