The video does make sense TBF. It’s just hard to swallow when the ‘charity’ is sitting on so much profit/reserves. I suppose they took a hit mind when the profits went from £1.1 billion in 22 to only £748 million in 23 and the poor boss only got £673,000.
And all the while the number of customers keeps increasing, now 800 000. That is up 200 000 in just a few years. Interesting that they now have 50 000 Electric car customers, 6.25%, I thought it would have been much higher.