I thought I would jump on here to also discuss an experience I have had today with 2 members of customer service team and a case manager.
The first case manager called me today to discuss options. I was calm and explained that my situation is that I can’t have an EV vehicle as I have no where to charge it. I live in a terraced on street home and the council won’t allow chargers across the path. Once I explained this she told me I could charge the vehicle at Aldi down the road. This is not a fats charging point but apparently this is totally acceptable to them as a ways and means to excuse giving me a grant towards a ICE car. I explained to her that if I could have an EV vehicle I absolutely would. I don’t care. But I need car that in all circumstances is ready to use. This would not be the case as I have no charging points in walking distance. The nearest is 2 miles away. She explained that they would have to mark a decision and gave me an award to look at 2 cars and to wait to hear from the EV team.
I called the dealerships and only 1 of the cars was still available on the scheme. After taking to the dealership of the available car they advised an EV car would not be suitable for me due to my disability needs and availability of charging points.
I proceeded to call the Motability team again, hoping for some clarity. I explained that the dealership had advised against an EV car for me due to my disabilities and lack of local charging infrastructure. Instead of a helpful solution, I was met with absolute disbelief. The customer service representative basically brushed me off, saying that I could just fund a vehicle myself if I didn’t like the options they were giving me. Fund it myself? The whole point of this scheme is to support disabled individuals like me. It’s completely insulting and dismissive.
I cannot believe that this is how Motability treats people in need of a suitable vehicle. It’s disgusting. Their refusal to provide reasonable alternatives and the sheer disregard for my situation is unacceptable. I am being forced to consider a car that is not fit for purpose, and no one seems to care about the stress and anxiety this is causing me. This is not what I expected from a charity that’s supposed to help people with disabilities.
I’m angry, frustrated, and completely let down by this entire experience.
Just needed place to vent…