You actually got a visit from an Ohme person? Eee… you were lucky! I cannot get past the bloody installation survey. Taken about five hours so far – taking photos was a nightmare plus unclear, confusing, contradictory forms etc. Moreover, despite eventually getting all photos and sending them on to the survey form, Ohme computer will not see some of them, so cannot send form. Also cannot do a video of outside house (photo of outside and plan of interior tells them where charger should/could go,) Have emailled Ohme help-people. Their response is that I should contact them by video! Which, I would have thought, they might see I cannot do. I believe that since I have ordered my EV vehicle, then Ohme can do a free on site survey. Have asked for that as unwilling to waste more of my life sodding about with computer stuff which don’t work. Honestly, it worries me that the Ohme charger, when installed, is going to be as digitally buggered as their survey rubbish and fail to deliver the goods. Leaving me with nice, shiny, immobile EV motor car with uncharged battery. Am on the verge of cancelling the ID.3 and spending the next three years polluting the atmosphere with a comfy, diesel Superb.
Any issues getting a home survey, ask Motability to arange one for you!
As a spar, I’m agains’t the homeowner doing them and strongly believe that, a qualified person such as the installer, should in all accounts be doing the survey, as they would if it was their own work they were quoting for!
That said I did my mums survey when I was visiting and sent a CAD drawing the next day when I got home, which Ohme still didn’t grasp. I then visited a couple of weeks ago after the charger was installed and found my PHEV, was only charging at half pwer 3.7kW, the morning I was coming home. I then visited again this weekend to attend a Christening only to find, they had installed the CT Clamp the wrong way round and cut the wires to the clamp too short, so it wasn’t just a simple case of me just turning the clamp around the correct way. Says alot about commissioning!