An update: I have raised a formal complaint with the Financial Ombudsman, as policies which inform financial decisions are still ‘contractual’. Motability Operations can change policy, but this should not be retroactive. The policy of being able to buy the car at the end of the term caused financial decision to be made, for example, you may have chose a higher spec vehicle and paid for optional extras or higher AP. I want to see what the FOS say about this, as if the policy did lead you to make a financial choice (to spend more), then there is some recourse in this respect.
Kudos to you for pushing forward with this. I would be keen to see how this goes. I love my car and the option to purchase would be great because if I can, I will be able to buy a car that I specified, thats been maintained and meets my needs. If I get no issues with the car then I would love to buy. We have two cars at home, if I could buy this one and get another on the scheme after this lease, then I can let go of the older car we have and then have two newer cars.
I also have a plan- if I cant keep it and I want it, I could track the car using its app and I could stick an apple AirTag in the car to see where it ends up and then look to buy it. That would be strange to see it go and come back but if thats the way it works then so be it!
Thank you again for the update!
2024 Skoda Enyaq estate- 85x Sportline plus in Race Blue. Extras: Supernova 21 inch wheels, Maxx Pack, Transport Pack, Heat Pump and Pano Sunroof.
Ordered 31/10/23, Delivery 27/3/24