I know for a fact that in my case it was Motability that has cancelled the order.
when I spoke to the customer service representative I was told to contact BMW directly because they are very strict about these things, I do feel like I was just being told this to get me off the phone though.
As frustrated as I am about this my complaints were not aggressive at all and I have kept it professional and made all the points I needed too. It was not one sales person at Marshall’s Grimsby that placed my order over email/phone but 2. So this is something that didn’t just slip through but clearly happens at the dealership.
When I spoke to the sales person that is dealing with me after this transpired he was very hesitant to provide any details about raising a complaint,
I can understand I have some minimal blame in this as I should have read the rules but I also feel as Motability customers we rely on the experts to some extent at the dealership to advise us on issues like this.
Thank you again.