As with any manufacturer there are so many vehicles out there experiencing problems, take me for instance, VW Tiguan had it 13 months on the scheme – Travel assist error (no way to fix temporarily and 5 month wait for part) MB allowed me to change to a Kuga two weeks ago I had a recall letter my vehicle was one of around 1,200 (ish) to be effected by the fuel injector issue ( luckily for me I had it booked in for a service and received the letter the day after booked it in so called up to add on the recall).
Every manufacturer has issues… clearly I should know, haha!
And like you, I have gone with a Sportage for a change due to needing an automatic and it was and still is the only appropriate vehicle on the vehicle to change to, that’s where we have an advantage as MB customers to cancel or change the lease when faults arise that can’t be fixed, but we always allow the opportunity for repair.
Got my update and told still on for end of June start of July delivery.