Reply To: Everything Enyaq

#272330
Adrian_H
Participant

    My dealer called me earlier in the week to say that my assigned build date which had been changed from week 22 to week 18 3 weeks ago has moved back to week 22 again. Oh well, nothing you can do but wait. Of course though I took the opportunity to ask him to cancel and replace the order to give me the lower AP, which he has already done oncewhen the AP dropped last quarter . He was a bit reluctant explaining that Motability specifically tell dealers that they are not allowed to do this and that if they do, they must also cancel the factor order and, if the customer still wants the same vehicle, place a new one. WE left it that he would discuss it with his manager. A couple hours later I got a call to say it was done, and without deleting the factory order. It is at best unfair and at worst incompetent of Motability to be so inconsistent in their messaging which leads to only those with the awareness of how the system works and the confidence to challenge benefiting from that sloppiness. It has saved me £900 since I ordered the car but not everyone will be so fortunate.