Your post gave me the kick up the bum to put an email together and emailed the CEO. I got a reply pretty quick saying it had been passed on and I’d hear in 24 hours and I got a reply saying they’d seen on record I prefer email and asked for some security which was great. Anyway hire car has been extended until June, they’ve promised to support me until the car arrives. They’ve assured me kwikfit will be here tomorrow Theyre getting DLM and RAC to investigate having to squeeze around at a scrapyard to retrieve my scooter with no disabled access and waiting multiple hours for recovery, sending a taxi to a location in London instead of Norfolk when I had an accident etc. I’ve since had a text from europcar saying the hire car needs an mot and Motability are looking to get the hire car changed given the state of it. Thanks to everyone who replied on here I don’t think I would’ve written to the ceo without you I would’ve continued filling in the complaint form instead I didn’t realise how badly I was affected by all this but I read all that and started crying.
Stay positive Rich, I know all too well that stuff like this can become overwhelming but at the end of the day just see it as something you have overcome! Shit happens but you have dealt with it and come out the other side!
Failing that, come on here and tell us all about it! We will always be happy to listen.