Reply To: Austral Iconic delivery

#263063
FiestaRed
Participant

    I’m alsoa member of that group. My car got the software upgrade on the 13th January. It came into the country on the 2nd. Dealer lied, saying the importer hadn’t sent it to them yet. When I finally complained through three levels of escalation at Renault UK, I discovered the dealer could have had it anytime after 15th Jan but hadn’t called for delivery because “their compound was full”. Dealer is a pile of shite. I will have to use them for servicing though ‘cos next nearest dealer is 50 miles away. It will take very little to go wrong with the car in the first 30 days to trigger me starting the rejection process. My whole experience has been really very shoddy. I should be feeling excited, instead I’m feeling “Meh, when’s the Subaru Forester/new Kodiaq coming on the scheme?”

    I fully understand where you’re coming from with that feeling after having had an almost identical episode with Vauxhall a couple of years ago. Delays, untruths and misleading sales people. When my Astra Touring Sport finally arrived at the dealership it was a very different spec to the one I had ordered. I took the car but rejected it in the first few weeks and then moved to Toyota who were more than helpful.

    • This reply was modified 2 years, 1 month ago by FiestaRed.

    Mother Nature don't draw straight lines, We're broken moulds in a grand design, We look a mess but we're doing fine, We're card carrying lifelong members of the Union Of Different Kinds....
    Fisherman's Friends, Glastonbury 2024