@phaedra Email Skoda UK – subject complaint In good faith you chose to add the advance pack soley to take advantage of the Canton premium sound system. I believe the sub to be faulty or not fit for purpose as it does not provide any noticeable bass. You took it to your supplying dealer (name) & (managers name) for investigation on “x” date – They did not carry out any tests other than compare it to two Superbs. You then tried to book it into another dealer (name) & (managers name) who wanted to charger £126 to look at it, on a 3 week old car, which you declined. The Consumer Rights Act 2015 states the the vehicle or part of, must be of satisfactory quality, fit for purpose and as described. As the problem has occured within the first 30 days, I am entitled to a full refund of the Advance pack as, the Canton sound system isn’t what was advertised at, the time of purchase of the said pack. “if your willing you cadd add, that you would be willing to have the issue investigated, as long as the outcome is to your full satisfaction” Kind regards Phaedra I’m sure you can type something similar. I’d also email it to Skoda HQ and add a read receipt to the emails so you know they have got it. They will likely jump through hoops and hurdles presented with this
Not applicable by law in this situation, It would need to be directed to Motabilty, as we are only a 3rd party between Skoda and Motbility
why does it have to applicable by law? Surely customer service and common sense should prevail? These cars are not free and cost us thousands and thousands…. why should we have to accept a poor service? I would be at the skoda dealership today myself and make sure other potential customers know that £2k on that pack isn’t worth it…. and that skoda don’t care about disabled customers nor customer service!! See how fast they act then!
Wrong!
The Advance pack does not form part of the Motability order, as it was not listed as a pack option.
The ordering of the said pack is between Phaedra and the dealer only and forms no part of the agreement with Motability – even though they will gain when the vehicle is sold.
A quick call to Motability will confirm this and you will be told to sort it out with the dealer.
The Consumer Rights Act 2015 is very relevant.
Another member on this site also had to go this route but, cant remember who.