Email Skoda UK – subject complaint
In good faith you chose to add the advance pack soley to take advantage of the Canton premium sound system. I believe the sub to be faulty or not fit for purpose as it does not provide any noticeable bass.
You took it to your supplying dealer (name) & (managers name) for investigation on “x” date – They did not carry out any tests other than compare it to two Superbs.
You then tried to book it into another dealer (name) & (managers name) who wanted to charger £126 to look at it, on a 3 week old car, which you declined.
The Consumer Rights Act 2015 states the the vehicle or part of, must be of satisfactory quality, fit for purpose and as described.
As the problem has occured within the first 30 days, I am entitled to a full refund of the Advance pack as, the Canton sound system isn’t what was advertised at, the time of purchase of the said pack.
“if your willing you cadd add, that you would be willing to have the issue investigated, as long as the outcome is to your full satisfaction”
Kind regards
Phaedra
I’m sure you can type something similar. I’d also email it to Skoda HQ and add a read receipt to the emails so you know they have got it.
They will likely jump through hoops and hurdles presented with this 🙂