I got nowhere with europcar, couldn’t get through to the garage that delivered the original car and they haven’t called me back. I managed to get hold of the garage at the airport but they had nothing available, when I called and they knew it was a Motability customer the girl on the phone had to go and as their Motability expert what was available!! So that was a swift no. I called Motability and direct line said it was down to europcar and the terms and conditions don’t guarantee a suitable car! I’m sure if I was a private customer and they gave me a car that was faulty and assault me they would be falling over themselves to help and a suitable replacement car would have bean found within the day.
It Grey and in the northwest, so a different car but a 21 plate with 60000 miles