Standard Pulman procedure, before they even think about doing what the car is in for, they spend a couple hours desperately trying to find something else they can charge for. My Tiguan was in for a replacement fuel flap regulator and I was asked if I wanted to pay for coolant, ac and oil top ups.
"Man is born in freedom, but he soon becomes a slave, in cages of convention, from the cradle, to the grave."