If you filled the Ohme survey in back in August I’d be getting on the phone to find out what the chuff is going on. I filled it out between Christmas and new year and am getting an install in late February.
For the most part, its a simple install and there are no delays. But for others its complicated. Ohme were replacing Easee chargers and they had that job thrust on them. Each have had at least 2x complaints, Motability, Ohme, Ohme,s subcontractors, (2different firms) the local DNO, The local DNO,s contractors. There is no single reason for the delays, just too many points of failure along the way. They all say they are sorry for the delays…and thats about it.
I wish I owned a company and offered a contract to replace perfectly good charger, with what I class as inferior ones. Where has all the money gone from the resale of all the Easee chargers? I can gurantee its not gone into MO’s pocket!
In your case, what do you think has gone so drastically wrong and what is holding the job up, other than what you have said?
Providing the correct form has been submitted to the DNO, minor works orders are normally completed within a maximum of 28days or 10days for new connections. Street works for looped supply’s for example, typically take between 8 to 12 weeks for completion and often sooner.
An adequacy of supply is required prior to installing a charger. This is determined from a load survey (did I say survey!), which calculates the new maximum demand with the charger fitted. This will deternine whether the DNO must be informed (a) prior to connector (b) connect and notify.
Properties with a new total maximum demand ≤60A and meeting all other relevant requirements, the installer can connect the charger and notify the DNO within 28days using the relevant form.
If the total maximum demand is >60A or between 60 and 100A and not CT metered or the total maximum demand exceeds 100A the installer must apply for a connection prior to installation, using the correct form.
Depending on the age or condition of the DNO’s equipment, the installer may need to contact the DNO prior to connection.
Thats the basic’s of it anyway and applies to all DNO’s for both Charge points and Heat Pumps. If your not happy, with your DNO or they have taken longer than they should, you are perfectly in your rights complaing to Ofgen. However I imagine much of your complaint is centred around the middle man – Ohms contractors 🙂