I extended mine last month due to not having my new wheelchair in time to check the boot sizes of prospective replacements. It just said I am extended for 2 years, but can change at any time within that period with no penalty.
Can I just ask, did you make the 2 year extension online or by phone? Also, did the wording online (or said by the operator if you called) specifically state that you could change at any time within that 2 years? I know that’s always been the case previously (you could extend by 1 or 2 years and change at any time within that) and hopefully it still is, as I may wish to do this myself, but as mentioned earlier I was specifically told yesterday that the automatic extension facility is reducing to 6 months and anything longer is only by exception. Knowing my luck, the change will have been implemented by the time our order window opens in April
Sorry, first time on today. I did it on the motability website, and it said you can change without penalty at anytime within the extension period. Any bonus would be awarded pro-rata if you do change, iirc.
It was literally two clicks and done. Maybe they’re going to change it so the extensions are done in 6m increments and you’ll be tied in, or something.