@catdog1121 – Ah see I was told different on the system there are essentially 2 order books one for private and one for motability and unless there is an existing order with a motability code on they could not change the order on the order book from a private order to a motability. (obviously not your experience by the sounds of it)
I asked if this is different because they are a different dealership to another VW I went to which was a VW AUDI dealership (ive ordered from VW SKODA different franchise too)
When I looked at the A3 and test drove it said they could amend any cancelled order to make it mine and would honour AP price change should it drop, the VW SKODA garage would not.
I couldn’t be bothered to drive the hour drive to the other garage to order a Golf and tbh I had poor customer service from them when I had my Tiguan.
And tbf to VW SKODA they have kept me updated, for my Tiguan at other garage I was chasing it every 6-8 weeks for an update and my sales rep left and no one told me. VW SKODA also went above and beyond for me to test drive and place my order, I actually had a SKODA sales rep because there were no VW Motability accredited ones in that day and the big boss came down for his office, introduced himself and the sales rep. That for me shows they care.
Everywhere else when you say Motability customer, their whole demeanour changes.
I hope you enjoy your GTD Golfs are lovely cars.