Even if the 60,000 limit and the extra cost, if you go over it, is part of the contract, it still is a big difference if someone is handing back a car that has only done between 10,000 and 15,000 miles. Which means that the person has had less use out of the car, giving Motability a significantly higher profit on the car, the same as if the person puts optional extras on the car.
I am not sure if Motability have to respond to FOI’s, but if they do then there is nothing to stop people asking for a copy of any information that Motability hold on their records regarding the person’s car history, if it is held.