I had a faulty motability car and I evidenced the known issue as a TPI notice was issued for it and found this online, so had knowingly been leased a vehicle not fit for its intended purpose, a constant pinging every 30 seconds and I undertake 2 hour journeys daily.
I paid for extras, I got my AP back pro-rata as I did use the vehicle up until the fault, and I also got the money back for the extras, any extras ordered are contracted directly with the garage/showroom/ manufacturer you purchase from not motability.
I sent a 2 page explanation to the garage group who forwarded this to the manufacturers Compliance team and came back with yes you can have your money back for extra’s but had to sign a ‘do not admit fault’ agreement and that once the agreement was signed I could no longer pursue them for damages and legal action as this is what I stated I would do.
So now I will only pick a higher spec car with AP and add minimal extras if at all needed after all that fuss.
At the end of the day the extras you put on the vehicle give it ‘extra after sale value’ which they will benefit from that you have paid for. So I argued as it was something I paid for but not given a separate contract for I was entitled to remove these from the vehicle or be refunded for them. so they agreed to the latter.
Motability are great actually, told me they couldn’t do anything about extras which I knew and that information is readily available after looking for it. They even waived the £250 cancellation.
I am awaiting on a 3rd car within 2 years as the one I replaced the faulty one with is no longer suitable for our needs and had to pay £250 termination fee, which I didn’t mind as I have a manual and need an automatic due to new disabilities.
Don’t be put off standing your ground and I used the Consumer Rights Act to get my extras money back and the relevant subsections within this and highlighted discrepancies and ‘no extras contract’ and the fact the issue was known by the manufacturer and they continued to sell knowingly would be another dieselgate.
I felt my proposal for persuance and knowledge of my rights helped me get over £1,000 back!