I do sometimes think Kwikfit get the rough end of the stick on here – it’s well known that people complain loudly and are happy quietly, it’s why you have to use a little common sense dissecting online reviews.
Personally I’ve been on the scheme a little over 7 years now and with two exceptions, I’ve never had a problem. Even those two were minor (well to me) as one was when I just turned up and was told to come back in a week (just went to another branch 2 miles away and got in the next day) and more recently when they replaced an expensive 20″ tyre with less than a thousand miles on it when it had a VERY repairable mid-tread puncture but then again, I don’t know if they even DO repairs and it didn’t cost ME anything.
I am, however, well aware that I may just have been lucky and have no doubt that some people will have had some undeniably poor experiences
"Man is born in freedom, but he soon becomes a slave, in cages of convention, from the cradle, to the grave."