Reply To: Dealer has had the wrong car delivered

#240885
Avatar photojunglegreen
Participant

    Hi Steve, although it’s annoying that the car is not as ordered, I’m not sure that the DAP really adds much to your enjoyment of the car.

    As @kezo points out, quite a few people received cars with missing features during the pandemic and chip-shortage situation. I did read of cars being received without heated or electrically operated seats, which I can understand might be a deal breaker for drivers with mobility issues, Raynauds etc.

    The manufacturers have a ‘get-out’ clause in their sales contracts which state something along the lines of “specifications subject to change”.

    Sounds to me like the dealer has made a reasonable offer to mitigate the loss, but if you can negotiate more, all the better.

    I wish you well whatever you decide – my neighbour has a CX-5  (and a MX-5) and it’s a great looking car!

    Sean
    Current car Hyundai Kona Ultimate EV