Callmehohn said “They also will not let you get a price if you might want to extend the lease and will not let you extend your lease if you have had a price for the car. You cannot get a price for the car until 12 weeks before it is due back.” This isn’t accurate. I contacted for a price within the 12 weeks of lease end and they where happy to give me a price to help me decide whether I wanted to buy or extend. I extended without issue. They gave me a choice. If I asked for a lease end price the price offered would need to be accepted by me 30 days before lease end. (they said if I did this then extended the offer would expire and I would have to wait 6 months before I could request another) My other option was I extend and ask for a price when I place an order. Then when the dealer gives me a delivery date I could ask for a price and buy within 30 days. The price I was given was £2k less than the offer from motorway to buy the car so there was potential to gain a nice lump sum. I’m currently on an extension and intend to ask for another price when I get a delivery date.
OLPK, I was saying precisely what I was told by the Motability Adviser only last month that If I wanted a price for my car which the 5 year lease was up on the 4th October, then after getting the price, I could not extend my lease. If I wanted to extend my lease (which I did) then I could not get a quote for my car until the 4th January 2024, 12 weeks before my further extended lease runs out.
I think this is a prime example of how poorly Motability is run, when it is just your luck who you are talking to on the phone as to which version of information you get told. I can accept if Adviser’s might not know everything of the top of their head, but if you are not sure what you are telling the customer, you should seek further advice. This was a huge decision for both of us and we both have the right to be told the proper and same information.