I must say that I have been getting (buying & mostly leasing) cars through Motability for the last 40 years and can only remember twice having problems, my very first order which was buying a Ford Escort as the only major problem I ever had and I cancelled it. Since then I have had 10 cars from Glasgow, Paisley and Lanarkshire dealers without any real problems with the Manufacturer, Dealership or Sales Person. Although I did have one asking me to supply them with a duplicate Bankers Draft (equivalent to giving them cash) that they had lost, not an option, but they got our joint bank to provide it. But I do appreciate it can sometimes come down to luck and I do sympathise with those who have been less fortunate.