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Can I just sing the praises of JCB Renault/Dacia of Canterbury, Kent? More so, since some dealers aren’t good to us. Our local Nissan dealer – we considered the Qashqai epower Tekna – got back to us once, then never again.
We have just ordered an Austral Techno Esprit Alpine from them and they have been very helpful. Responded to initial contact within a few minutes and offered an immediate unacompanied test drive. The sales rep we dealt with – Nick Johnson – was helpful and polite and ‘no pressure’.
Highly recommend.
Current: MY24 Renault Austral Iconic FHD.
Ordered 5/2/26: Chery Tiggo 8 'Summit' ICE
Previous Motability cars:
2013 Ford Focus estate auto.
2016 Vauxhal Zafira 1.4T SE Auto.
2019 Ford Kuga Vignale 1.5 auto AWD. (Ext lease)
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PS. I just wish good customer service from dealers was the norm, rather than noteworthy.
Current: MY24 Renault Austral Iconic FHD.
Ordered 5/2/26: Chery Tiggo 8 'Summit' ICE
Previous Motability cars:
2013 Ford Focus estate auto.
2016 Vauxhal Zafira 1.4T SE Auto.
2019 Ford Kuga Vignale 1.5 auto AWD. (Ext lease)Excellent 🙂
My local(ish) Ford Motability lady is very good, VW absolutely useless, Skoda were very good when I was privately leasing a Yeti but not been overly helpful with the current Enyaq order, still not been given any update on build week etc. since ordering in September.
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!
Best i had was wolverhampton volvo and lichfield vauxhall(shame car was crap tho)
Worst nissan cannock and mercedes stafford.
My friendly family run Citroen Dealer Thomas and Davies in Merthyr Tydfil have been fantastic.
my late brother had cars from them from 1997 to when he passed away in 2013.
I’ve had cars from them since 2005.
I poached my late friend Gary from Skoda in 2002 and he had cars from them from then to 2020 when he had to give up driving.
I wouldn’t go anywhere else.
Current Car 25 Citroën C5 Aircross 1.5BlueHDi 130 EAT8 Max Edition
Previous Cars
05 C3 Exclusive 1.6 110 SensoDrive
08 C2 VTR 1.6 110 SensoDrive
11 C3 Exclusive 1.6 120 Auto
14 C3 Picasso Exclusive 1.6 120 EGS6
19 C4 Cactus Flair 1.2 110 EAT6
21 C4 Shine Plus 1.2 155 EAT8Citroën Fanatic.
Sinclair Skoda in Swansea have been great when I made an enquiry. Had a phone call back within an hour of calling from Adam, test drive a day later and order was simple. Advice was unbiased and useful.
Shout out here for Audi Exeter and Audi Hereford both of which treated me like royalty. Hereford even gave me an Audi Peaked Hat!!
I am so jealous. I went into my local shared Renault, Nissan dealer two weeks ago.one salesperson busy, so I helped myself looking around the Austral next to the service dept desk. Staff came and went, all ignoring me. Service dept looked at me, no interaction.
Bored of just entertaining myself, I wandered into the Nissan half, it’s just through an adjoining door.  Almost immediately, someone came up to me , I explained what we needed (Auto, elect boot  and seats) he explained which ones on Motability had these and even printed out the Motability price list while I looked around.Back through to Renault, again another five minutes alone time until I finally caught someone’s eye, she came over and explained she wasn’t very knowledgeable about the cars (!), but took my name and number and I gave her a list of the features that are important to us. She’d get a sales person to call ASAP. Still waiting two week later, I’m assuming a sudden rush occurred.
Chalk and cheese.
Almost identical to my VW dealership, been in several times over the years, even took a friend to look for a car.
Nearest we ever got was after spending a good 30mins trying to get in and out of various cars with complete lack of interest from anyone my son and I were almost out of the door when someone asked if they could help. By this time I’d had enough so I said no thanks, I was wanting to order a 40k+ car but obviously nobody wants my business so I’m off to the Ford dealer.
When I went to look at leasing a Yeti in 2017 it was, as you say, chalk and cheese. I was wary as the Skoda branch was part of the same dealership (different location). Soon as I tried one for size I was appoached and told to ask at the reception if I wanted any help with anything. When I went I was told the salesman was busy with another customer and was asked if I could wait? they gave me a voucher for the in-branch cafe so I sat for 15mins and had a very nice sausage and bacon bun and a cup of tea 🙂 No surprise but I bought the Yeti from them 🙂
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!
Pleased with our local Suzuki dealership
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
We found Hyundai excellent, on the other hand we found our local Skoda dealer abysmal, they point blank refused us a test drive full stop, strangely we gave them a miss.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
We found Hyundai excellent, on the other hand we found our local Skoda dealer abysmal, they point blank refused us a test drive full stop, strangely we gave them a miss.
Ford has been by far the worst over the years for us.
How the Across going?
Can’t fault the Across still achieving 50+ miles in EV with the heater on, apparently it is fitted with a heat pump rather than a ceramic heater.
At the moment the my little 2 year old grandson is in great demand for my time.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
Have ordered my last three from Hendy Ford in Portsmouth. Outstanding service including after sales. I even drove 100 miles each way for the one I have now having been offered a decent discount.
At the moment the my little 2 year old grandson is in great demand for my time.
Got to be done mate 🙂
I must say that I have been getting (buying & mostly leasing) cars through Motability for the last 40 years and can only remember twice having problems, my very first order which was buying a Ford Escort as the only major problem I ever had and I cancelled it. Since then I have had 10 cars from Glasgow, Paisley and Lanarkshire dealers without any real problems with the Manufacturer, Dealership or Sales Person. Although I did have one asking me to supply them with a duplicate Bankers Draft (equivalent to giving them cash) that they had lost, not an option, but they got our joint bank to provide it. But I do appreciate it can sometimes come down to luck and I do sympathise with those who have been less fortunate.
Worse experience Vauxhall dealer close second Seat Ford Ok could be better Bmw 7/10 Best by a mile was my recent and first experience of my local Renault Dealership.
Blew all the others out of the water
From sparkling show rooms full of attractive cars staffs smart attire attentive unrushed/lovely coffee on tap and following my 3 visits I always left with a smile
Direct @ address given and always reply within hrs/Follow up phone calls
All the staff act talk and treat everyone with the same genuine manner
After countless bad experiences it is so nice to have found a genuine local dealership at last
To top it off 7 weeks later the Megan E Tec puts a smile on my face before I get in it and an even bigger one once driving it
This is the only car Ive ever had ( must have owned about 20/25 over the yrs that feels special each time I look at it and drive it
It spins heads all the time and it gets alot of nice comments
Well done Renault your best car to datr imo
r
We had great service from Arthur’s of Wrexham (Peugeot)
Sam and Paul were really helpful right from the initial enquiry up to the handover and also good follow up communication since
"the world is full of kings and queens who blind your eyes and steal your dreams-its heaven and hell "(RJD)
Peugeot 2008gt
Selenium grey
Worst dealer by a long way has been VW made you feel that they were doing you a favour.
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